Payment for products on our online store can be made with payment cards – VISA, Maestro or MasterCard, which support payment via the Internet, as well as cash on delivery. Payment by card is realized in cooperation with AllSecure doo and Bank Intesa and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.
After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for any other purpose.
If it is not a digital product on a permanent carrier, the transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In case the payment is not completed, that is, the amount is not removed from the account within 14 days from the acceptance of your order, the order will be canceled and deleted. After the expiry of the period of 14 days, the money reserved in your account is released and will be available to you again. After that, you can repeat the same or a new order, and make a payment related to them.
Check with the bank that issued the card whether your card supports payment via the Internet.
Is shopping on our site safe?
Shopping is safe. All purchase data is visible only to the administrator. Your payment card data will be encrypted and only available to the bank that performs the transaction. When making a purchase, confidential information is transmitted via a public network in a protected (encrypted) form using the most up-to-date technology.
Canceling a purchase after a transaction has been completed
Complaints about data or the wrong type of goods
If you have received the shipment and found that the delivered goods do not correspond to the ordered ones, please contact our customer service at the email address: email@example.com within 24 hours from the moment of receipt of the shipment at the latest, so that we can deliver the correct item to you.
Complaints about non-conformity of goods
If there is a non-conformity with the purchased product in terms of the provisions of the Consumer Protection Act, you can send an e-mail with your data (name, surname, phone, item you want to advertise and description of the problem you have) to our e-mail for a complaint statement. address: firstname.lastname@example.org.
In the shortest possible time, and no later than within 8 days from the day of receiving the complaint electronically, we will respond to the reported complaint and inform you about the further action. The deadline for resolving the complaint is 15 days from the moment of its submission.
Conformity of the goods to the contract is determined exclusively according to the properties and purpose of the goods as defined by the corresponding declaration, i.e. the specification of the goods. Maja Milićević PR Internet sales Bliss&Peace Temerin, as a seller, is responsible for non-conformity of the goods with the contract that appears within two years from the date of transfer of risk to the consumer. If non-conformity occurs within 6 months from the date of transfer of risk to the consumer, it can be assumed that non-conformity existed at the time of transfer of risk to the consumer. All costs that are necessary to bring the goods into conformity with the contract, especially the costs of labor, material collection and delivery, are borne by the seller.
Maja Milićević PR Internet sales Bliss&Peace Temerin guarantees the user a full refund in the event of an accepted complaint. The seller is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and DinaCard payment methods.
NOTE: By confirming the order, you agree to the terms of the complaint.
Consent and change of terms
Statement on privacy protection and collection of user’s personal data and their use
The applicability of this policy does not apply to websites outside our domain through links to other websites owned by third parties.
Personal data includes any information related to the identification or possible recognizability of a natural person. The possible recognizability of a natural person means that the person can be identified, directly or indirectly, especially with identification such as an e-mail address and the like.
If you are a visitor to the site, certain information is collected automatically, such as the IP address, region or general location where the user’s computer or device accessed the Internet, browser type, operating system or other information about the use of our application, including the history of the pages that the user visited.
Data is not personal if it cannot be linked to a specific person, such as statistical data that we collect about the total visit of a certain page on the site or in the application and these data cannot directly refer to the user as a person.
Our obligations in preserving user privacy
We are committed to preserving the principles of privacy in the collection, use and protection of user information. In accordance with these principles Maja Milićević PR Internet sales Bliss&Peace Temerin:
– Leaves notifications to users according to established practice;
– Enables the choice of how the data will be used for marketing purposes;
– Provides the ability to update or change data;
– Limits the availability of your information;
– Enables contact regarding issues related to privacy protection.
Maja Milićević PR Internet sales Bliss&Peace Temerin does not sell or rent your personal data to third parties. Your personal information may be forwarded to our affiliates for joint record keeping in order to improve our business, as well as to financial institutions to facilitate purchases.
Types of information collected
The information that may be collected is:
– Your contact information (name, surname, postal and e-mail address, phone number)
– Billing and shipping information (shipping address)
– Information of personal choice (list of desired products, comments on offered products…)
During the purchase or during the use of our services or services, we may ask you for your personal information. This can happen in the following cases:
– When registering a user account online;
– When purchasing products;
– Using a service or service;
– Upon delivery;
– By participating in prize games, gifts, surveys and research;
What information is collected by our online bookstore
Bookstore Maja Milićević PR Internet sales Bliss&Peace Temerin collect user data, which may include personal information, namely:
– E-mail address
– The IP address of each individual access to the services
– Time of account creation
– Time of data modification / change
– Time of last access
– Information on purchasing editions
The seller collects personal information from the user only if the user voluntarily submits that information. Users can always refuse to provide identifying information and in these cases they may be denied some data or activities.
The online bookstore uses the user’s personal data to:
– Delivered the books and other products you bought
– Verified access to protected content and account information
– Determined whether minimum system requirements are met
– Offered an upgrade
– Collected aggregate statistical data about the use of the site, including Internet communication and reading habits
– Improved our services – the information we collect helps us respond more effectively to user requests when purchasing issues.
– Personalized user experiences – We may use information to understand how our users (as a group) use our services and resources.
– Improved operation – We may use the feedback you provide to improve our products and services.
– Launched promotions, surveys or other functions – Sending information to users who have agreed to receive it (Newsletter)
– Sent periodic messages –
Bookstore Maja Milićević PR Internet sales Bliss&Peace Temerin will send an e-mail when they inform the user about new editions, when they communicate about the purchase or inform the user about an action or discount. We may use e-mail as a communication channel to respond to user requests, questions and/or other requests.
Ensuring security for personal data
Maja Milićević PR Internet sales Bliss&Peace Temerin uses the most modern security methods to protect data. The data will never be made available to third parties without the user’s consent. Maja Milićević PR Internet sales Bliss&Peace Temerin will provide personal information about the order only if they receive a legally binding order for it from the competent state authorities of the Republic of Serbia. This approach is appropriate in order to comply with legal norms.
Use of Internet cookies (Cookies), other technologies and third parties for data collection
An Internet cookie is a small file that a Web page or email message sends to your Internet browser, which can then save it on your hard drive. Our web pages and email messages use internet cookies in order to maximize the personalization of the purchase procedure on our web pages. A cookie simulates a continuous connection. They allow saving information about your settings and sessions and allow access to web pages without re-personalization.
The web browser can be set not to accept Internet cookies. In this case, you will be able to view our websites, but you will not be able to create a user account or place an order.
Our Web server automatically collects information such as the address (URL) of the Web page you came from, which pages you visited on our Internet presentation, which Web browser you use to view our Web pages, and other statistical data that help us understand and understand how visitors use our web pages.